(USA) Co-Manager High Volume

Position Summary

Assists in providing supervision and development opportunities for members of management and hourly Associates in the Facility by monitoring the hiring, training, and mentoring of associates, assigning duties, providing recognition, promoting a belonging mindset in the workplace, and recruiting qualified associates to meet staffing needs and achieve Company growth potential.

What you'll do...

• Upholds the Company’s Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, providing resolutions for Associates, and proactively seeking out Associate comments and concerns.
• Adheres to Company and legal policies, procedures, and compliance regulations for a Facility by analyzing and interpreting reports, implementing and monitoring human resource compliance, asset protection, and safety controls, assisting in overseeing safety, operational, and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and assisting in directing the management team in ensuring confidentiality of information, documentation, and assigned records.
• Participates in community outreach programs and encourages and supports Associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community, acting as the representative for the Company, presenting the Company’s perspective to various external organizations, following the Company’s media guidelines, and promoting Company-sponsored programs, events, and sustainability efforts to Associates, Members, and the local community, emphasizing the Facility as part of the community.
• Buils knowledge and skills in operating a Facility by delegating duties and assignments to Assistant Managers, reviewing and analyzing reports, creating budgets, leading Facility tours, setting Facility standards, providing communication updates about the Company, and making decisions under the Club Manager’s guidance.
• Makes sure the financial performance of the Facility by confirming that budgeted sales, membership wages, and other expenses are achieved, assisting in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales, creating and implementing plans to improve the financial performance of the Facility, and shadowing the creation of budgets and participating in analyzing economic trends and community needs for budget forecasting.
• Safeguards the quality of member experience by modeling appropriate service levels and developing effective merchandise presentation, such as accurate and competitive pricing, proper signing, maintaining inventory levels, requesting merchandise to meet the needs of the community, and increasing quality of member experience.
• Aids and develops in directing the management team in all facility operations by ensuring asset protection, inventory control, member service, and member and associate safety, ensuring that all areas of the facility are in compliance with company policies and procedures, and communicating with members of management and associates about facility operations, merchandising, and company direction.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Supervises and develops opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Minimum Qualifications

• 2 years’ experience in retail management or related field.

Preferred Qualifications

• Big Box (for example, supercenter, superstore, megastore) retail merchandising experience.