USA - Boarding Agent, Maritime Ship Agent

Brief Overview

We celebrate our wins as one team of many great people! Inchcape relies on the expertise, diversity, and global network of our over 3,000 professionals to help our partners connect to a smoother, smarter ocean.

Business Need / Purpose of Role

The Operations Representative (Boarding Agent) under the direction of the Operations Manager is responsible for providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required. The agent performs office and non-manual work assisting Inchcape in the running and servicing Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.

Knowledge, Skills, And Abilities

• Foundational knowledge of Port Operations and Port Agency services.
• Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures.
• Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven.
• Attention to detail with a high level of accuracy.
• Excellent customer service and communication skills, including strong verbal and listening skills.
• Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water.
• Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms.
• Must be able to lift and carry 50 lbs.
• Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow).
• Must possess advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.

Education, Qualifications, Certifications, And Licenses

• High School diploma or GED equivalent required.
• Associate degree in Maritime Transportation or related major in a public or accredited private academic institution preferred.
• Prior experience in marine agency field desired, but not required.

Why Inchcape Shipping Services?

• We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve.
• We realize the value of the diversity of our people and know that their unique experiences, skills, and passions – strengthens the organization, stimulates creativity, and promotes the exchange of ideas – helping you to build a rich and rewarding career.
• We understand that different families have different needs, which is why we’re always evolving our benefits to accommodate our employees.
• We sponsor various events throughout the year.
• We provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
• We encourage a better work-life balance with our flexibility.
• We have you covered for anything life could throw your way.

What you’ll get:

• Generous time off and paid holidays
• Three weeks’ vacation (immediately upon date of hire), 10 days Personal/Sick time, 12 paid holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones. Career growth and opportunities for promotions. We develop and hire from within!