US Template – 2 Interviews

The Recipe for Success

Role Summary

• Handle inbound phone calls and respond to customer inquiries submitted through Zendesk in a timely and professional manner.
• Manage and resolve customer inquiries submitted through Zendesk Support tickets.
• Research required information using available resources while adhering to the written procedure, guidelines, and resource tools.
• Provide accurate information regarding orders, product questions, returns, warranties, and shipping issues.
• Operate multiple computer software applications to search for resources tailored to meet customers' needs.

Ingredients: Key Responsibilities

• Handle inbound phone calls and respond to customer inquiries submitted through Zendesk in a timely and professional manner.
• Manage and resolve customer inquiries submitted through Zendesk Support tickets.
• Research required information using available resources while adhering to the written procedure, guidelines, and resource tools.
• Provide accurate information regarding orders, product questions, returns, warranties, and shipping issues.
• Operate multiple computer software applications to search for resources tailored to meet customers' needs.

What We’re Looking For

• 3-5 years direct consumer service experience in a Wholesale/Retail environment
• A High School Diploma
• Proficiency in using Microsoft applications, including operating multiple applications simultaneously
• Strong active listening skills while typing and conversing with customers and company personnel
• A positive, professional, empathetic, and customer-focused demeanor
• An approach to tasks with a results-oriented mindset to meet performance standards and achieve goals set by the Manager
• A team player, interacting with personnel in all departments

The Perfect Blend

Why Join Our Table?

• We are grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.
• Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts.
• You become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.