US- Technical Program Manager (Technical Services, 8 Month Contract)

About the role

At PointClickCare our mission is simple: to help providers deliver exceptional care. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.

Responsibilities

• Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution.
• Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination.
• Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities.
• Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams.
• Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities when required.
• Maintain project requests, schedules, dashboards, operational metrics, templates, and project documentation.
• Lead post-project reviews, root cause analysis activities, and continuous improvement initiatives to improve delivery outcomes and operational efficiency.
• Successfully manage multiple competing priorities while ensuring alignment to customer commitments and business objectives.
• Identify, evaluate, and support the implementation of AI-powered tools, AI agents, copilots, and intelligent automation solutions that improve project scheduling, reporting, capacity planning, operational visibility, knowledge management, and decision-making.
• Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices.

Skills

• Experience in Technical Program Management, Project Management, Operations Management, or a related discipline.
• Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment.
• Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics.