US-Technical Expert

Summary

Apple Retail brings together the best of Apple to deliver an only-at-Apple experience. As a Technical Expert, you will troubleshoot and repair Apple products, educate customers, and share knowledge within the team.

About the role

You will deepen your knowledge of Apple products and services, troubleshoot hardware and software issues, and provide excellent service to customers. You will also contribute to an inclusive environment and share your expertise with the team.

Responsibilities

• Support customers with Apple product or software issues, using all available tools and resources.
• Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
• Provide education on repair options and Apple products and services.
• Identify and address recurring repair problems and other service concerns, providing feedback to Apple.
• Use extensive knowledge of hardware and software components to identify and explain technical issues.
• Contribute to an inclusive environment by respecting differences and sharing knowledge.
• Perform other tasks as needed, including supporting customer-facing activities.

Requirements

• Available to work flexible hours, including nights, weekends, and public holidays.
• Experience in retail or sales, or related work experience.
• Visual inspection and fine motor skills for hardware repairs.
• Experience troubleshooting hardware and software issues in a customer service environment.

Qualifications

• Technical expertise of Apple products and services, including repairing devices.
• Ability to analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
• Effective communication skills to solve customer concerns and present technical problems and solutions clearly.
• Ability to support and educate the broader team by sharing knowledge, experiences, and insights.
• Ability to work in a fast-paced environment, sometimes under tight deadlines and pressure, while supporting multiple customers at the same time.
• Teamwork and shared responsibility with other team members.

Skills

• Technical troubleshooting skills.
• Customer service skills.
• Problem-solving abilities.
• Communication skills.
• Team collaboration.

Benefits

Apple offers a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.

Pay

The pay range for this position is $45,000 - $65,000 annually.

Schedule

The schedule for this role may include evenings, weekends, and public holidays.

Apple is an equal opportunity employer

We strive to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.