US Specialty Care Patient Solutions & Engagement Strategy Lead

About the role

The Patient Solutions and Engagement (PSE) team simplifies the patient journey in specialty care therapeutic areas, focusing on education, treatment acceleration, and patient advocacy. Reporting to the SC PSE Lead, the Patient Solutions Strategy Lead defines and drives the strategic roadmap for SCPSE’s model, positioning Pfizer as a leader in specialty patient support.

Responsibilities

• Own and advance the strategic roadmap for PSE, translating a SC Patient Solutions vision into phased plans, resource cases, and measurable milestones.
• Partner with PSE LT to define and advance teams vision, strategy, and competitive positioning.
• Develop the multi-year operating model strategy, encompassing field force design, territory deployment, NBA integration, and digital-physical channel orchestration.
• Lead the SC Patient Solutions BAT in partnership with PSE Enablement Lead, ensuring cross-functional understanding and activation against priority strategies.
• Assess the external landscape across patient support, access strategy, and HCP engagement, delivering actionable insights on emerging trends, competitive activity, regulatory developments, and payer dynamics in Rare Disease and I&I.
• Partner with Enablement, Pfizer Digital and PPS to develop AI/digital roadmap aligned with operating model roadmap & capabilities, evaluating and recommending emerging technology platforms.
• Own the SCPSE performance framework, ensuring pull-through & accountability of leading indicators (e.g. time-to-therapy, paid fulfillment rate, NTB conversion) and lagging outcomes (e.g. persistence), working with IIS, Enablement & PPS leads.
• Identify KPI evolution aligned with operating model roadmap & brand strategies.
• Cross-functional Leadership & Brand Partnership: act as a key partner to brand teams for full understanding of brand trends, patient access needs, and SCPSE strategy, including PSAC coordination between PS, PPS and brand team. Drive connectivity across SCPSE and partnering functions to ensure alignment of patient needs across the full journey, with a focus on seamless experience across all SC TA’s. Partner with Patient Services leaders in the access and reimbursement space to represent and advance Pfizer's interest and expertise externally.

Qualifications

• Strong understanding of US Patient Solutions Space – both Access & Reimbursement, Patient Engagement and Advocacy
• 12+ years' pharmaceutical industry experience with recent patient support experience and a BA degree
• Demonstrated track record of leading transformation agendas in patient support, commercial operations, or market access — with evidence of moving from vision to measurable outcomes.
• Working knowledge of AI/digital enablement in patient services — eg. NBA tools, CRM platforms, automated PA workflows.
• Strategic literacy required; deep technical expertise is not.
• Experience developing outcomes-based performance frameworks and presenting them with credibility to senior leadership.
• Familiarity with the hub services landscape — including insourcing/outsourcing considerations, specialty pharmacy dynamics, and vendor partnership models.
• Proven record of challenging the status quo in best interest of patients (while ensuring 100% compliance).
• Familiarity with strategic and operating planning processes.
• Exceptional interpersonal skills and mastery of working in a matrix environment.
• Experience working cross-functionally in the patient support space, with demonstrated ability to influence and persuade key stakeholders.
• Demonstrated strategic mindset with past example(s) of strategy contributions.
• Must be able to both drive strategy and execute with speed and high quality.
• Strong learning agility with the ability to understand and adapt to the nuances within Specialty Care, to continuously deliver rigorous and tailored solutions.
• Role model for the PFE Values (Courage, Excellence, Equity and Joy).
• Strong communication / presentation skills and executive presence to be able to interact effectively with all levels of the organization, including senior management.

Pay

$214,900.00 - $358,100.00 annually

Schedule

Non-standard Work Schedule, Travel Or Environment Requirements: Ability to travel 20%. Location: NY HQ preferred; flexibility for US Pfizer sites & Remote.

Benefits

We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.