(US) Solutions Analyst - (Clinical, MDS 3.0)

At PointClickCare, our mission is to help providers deliver exceptional care through innovative technology and a supportive culture. We empower our employees to shape the future of healthcare, with a focus on AI-driven solutions and continuous learning.

About The Role

The Support Analyst on the MDS Clinical team plays a crucial role in providing end-user support to our diverse professional community. This position requires a strong foundation in MDS 3.0 and MDS Coordinator experience, along with excellent communication and problem-solving skills.

Key Responsibilities

• Provide timely and world-class customer support via multiple channels
• Manage incoming support cases, prioritizing based on severity and routing to other departments as needed
• Take ownership of unresolved cases and follow up in a timely manner
• Maintain knowledge articles for the support portal
• Record and organize daily communications, transactions, problems, and remedial actions in the CRM system
• Support department goals, objectives, and deliverables

Required Skills

• MDS 3.0 Expertise
• MDS Coordinator Experience
• Corp B - P1
• PointClickCare Benefits & Perks

Benefits & Perks

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition

PointClickCare is an equal opportunity employer and welcomes applications from people with disabilities. We use AI tools to assist with candidate screening and assessment, but final hiring decisions are made by humans. For more information about our AI tools and how your data is processed, please contact us.