US Patriot Senior Lead Retail Sales Associate

About US Patriot

Are you ready for a career with one of the nation's top retailers of military and law enforcement tactical gear? At U.S. Patriot Tactical, you can make a positive difference for the country's military and law enforcement personnel by providing high‑quality, reliable products. With more than 70 locations across the USA, South Korea, and Japan, you will be part of a diverse workforce engaged in providing exceptional retail service and expertise to the wide range of customers we serve.

Role Overview

The Senior Lead Retail Sales Associate is responsible for all store operations to achieve sales goals and deliver outstanding customer satisfaction. As the leader of the retail team, this role acts as a coach and motivator, driving continuous improvement in sales and service.

Responsibilities

• Manage daily store operations and supervise all store employees.
• Efficiently schedule employees while considering individual hour requests.
• Provide sales and product training, upsell/cross‑sell techniques, POS procedures, shelf‑facing, and stocking.
• Oversee inventory: receive deliveries accurately and ensure stock is available for sale.
• Ensure products are fully stocked, correctly tagged, properly faced, and placed in the correct category.
• Create and execute a sales plan to meet the store’s sales obligations.
• Know the gear (study catalogs) to assist customers and suggest related items (e.g., holster → pistol lanyard, magazine pouches, belt).
• Set sales goals for employees and develop plans to meet store targets.
• Hire and terminate employees according to the company’s hiring process.
• Ensure an outstanding, pleasant shopping experience for customers.
• Communicate customer requests to the District Manager and Planner to bring in new items promptly.
• Complete accurate, timely paperwork and reports.
• Model safety standards and promptly report accidents.
• Demonstrate good judgment and respect toward the company, coworkers, AAFES staff, clients, and customers.

Qualifications

• Bachelor’s degree preferred.
• Three years of previous retail management experience preferred.
• Excellent verbal and written communication skills, problem analysis, and decision‑making.
• Financial and quantitative analysis experience (preferred).
• Ability to manage the sales team to achieve the company's sales goals.
• Proven ability to motivate and coach others.
• Ability to continuously move around all areas of the store daily.
• Ability to work flexible shift hours, 7 days a week.

Benefits

• Excellent medical, dental, and vision coverage – eligible first day of the month after start date.
• 401(k) retirement plan with company contribution.
• Flexible benefits – choose what you like, ignore the rest.
• Generous employee discount.
• Vacation and personal time.
• Paid holidays.
• Tuition reimbursement.
• Daily Pay: up to 50% of your pay.

Pay

Starting rate: $18.75 per hour.

Schedule

Flexible shift hours; work may be required 7 days a week.