US Patriot Senior Lead Retail Sales Associate

Location: West Point, NY (On Base). Full‑time position. Starting Rate: $18.75/hour.

About the role

US Patriot Tactical is a leading retailer of military and law enforcement tactical gear with over 105 locations across the USA, South Korea, and Japan. The Senior Lead Retail Sales Associate leads store operations to achieve sales goals, drives continuous improvement in sales and customer satisfaction, and coaches and motivates the retail team.

Responsibilities

• Manage the daily operations of a US Patriot store, including supervision of all store employees.
• Efficiently schedule employees while considering subordinate requests for hours.
• Conduct sales/product training, upsell/cross‑sell, POS procedures, shelf facing and stocking, and inventory management.
• Ensure products are fully stocked, correctly tagged, properly faced, and in the correct category; create a sales plan to meet store sales obligations.
• Study catalogs to know the gear and suggest related items (e.g., holster → pistol lanyard, magazine pouches, belt).
• Encourage employees to perform by setting sales goals and a plan to meet store goals.
• Handle HR hiring and terminating employees based on the company's hiring process.
• Ensure customers have an outstanding, pleasant shopping experience.
• Communicate customer requests to the District Manager and Planner to bring in new items promptly.
• Accurately receive all merchandise deliveries in a timely manner.
• Check inventory regularly to ensure stock is available for sale.
• Complete accurate, timely paperwork and reports (administration/reporting).
• Model safety standards, promptly report accidents, and demonstrate good judgment and respect for the position with the company, coworkers, AAFES staff, clients, and customers.

Requirements

• Bachelor’s degree preferred.
• Three years of previous experience with retail management preferred.

Skills

• Excellent verbal and written communication skills.
• Problem analysis and decision‑making abilities.
• Financial and quantitative analysis (preferred).
• Ability to manage the sales team to achieve company sales goals.
• Proven ability to motivate and coach others.
• Ability to continuously move around all areas of the store daily.
• Ability to work flexible shift hours, 7 days a week.

Benefits

• Excellent medical, dental, and vision coverage – eligible 1st day of the month after start date.
• 401(k) retirement plan with company contribution.
• Flexible benefits – choose what you like, ignore the rest.
• Generous employee discount.
• Vacation and personal time.
• Paid holidays.
• Tuition reimbursement.
• Daily Pay: up to 50% of your pay.

Pay

Starting Rate: $18.75/hour.

Schedule

Flexible shift hours, 7 days a week.