US Patriot Retail Lead Sales Associate

Starting rate: $18.75/hour

About the role

US Patriot is seeking a Full Time Lead Retail Sales Associate to match soldiers and airmen to the best brands in the business including Nike, Oakley, and Under Armour. We have over 105 retail locations and multiple web portals to take care of our customers' tactical gear needs.

Responsibilities

• Assist the Store Manager in various tasks
• Greet every customer promptly and respond to all customer needs
• Answer customer inquiries about price, quality, fabric type, specifications, and usability of merchandise
• Up-sell customers on other products and recommend add-on items to enhance orders
• Set up advertising displays and arrange merchandise to promote sales
• Replenish merchandise and monitor floor stock to ensure appropriate inventory
• Maintain a clean and orderly store through necessary housekeeping
• Complete all paperwork correctly and efficiently
• Provide information regarding contract specifications and associated products
• Handle irate customers professionally and courteously
• Assist with product questions and provide information over the phone
• Communicate and work closely within and outside the retail department to meet customer needs with 100% accuracy
• Adhere to company mission, policies, procedures, and practices

Requirements

• High school diploma or GED
• 1 year minimum of retail experience preferred (training available)
• Friendly, outgoing, and helpful demeanor
• Previous retail or customer service experience a plus
• Ability to read and interpret documents and interact effectively with customers
• Ability to calculate figures and operate a PC and order management system
• Work with minimal supervision under pressure
• Good grammar, voice, and diction with high attention to detail
• Excellent customer service skills
• Ability to stand for entire shift
• Ability to operate and use all store equipment
• Ability to handle merchandise up to 50 pounds
• Ability to work flexible shift hours, 7 days a week

Benefits

• Excellent medical, dental, and vision coverage (eligible 1st day of the month after start date)
• 401(k) retirement plan with company contribution
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Vacation and personal time
• Paid holidays
• Tuition reimbursement
• Daily Pay—receive up to 50% of wages for hours worked daily

Pay

$18.75/hour (starting rate)