US - Oracle Fusion Engagement Manager

About Us dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education. dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers. Job Description Role Overview We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client-facing role requiring strength in delivery governance, C-level stakeholder management, and team leadership. You will own the full AMS delivery experience — from ticket hygiene and SLA compliance to executive communication and service improvement. Key Responsibilities Delivery & Operations Own end-to-end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage)Enforce ticket data hygiene — accurate categorization, priority tagging, aging management, and resolution qualityDrive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flaggingLead Incident, Problem, and Change Management aligned to ITIL best practices Stakeholder Management Act as the primary client contact, including C-level and VP-level stakeholdersRun weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs)Manage escalations with composure; build long-term trusted advisor relationships Team Leadership Guide and mentor a cross-functional team of functional consultants, technical analysts, and support engineersChallenge proposed solutions for correctness and Oracle best-practice alignment — no band-aid fixesDrive knowledge transfer, cross-training, and documentation discipline Reporting & Improvement Own AMS dashboards and executive reports — ticket trends, SLA metrics, CSAT, aging, and capacityLead root-cause analysis on recurring issues and drive permanent resolutionsContinuously benchmark and improve service delivery standards Required Qualifications 8–12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher)Proven AMS delivery track record with mid-to-large US enterprise clientsStrong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM)Oracle EBS R12 exposure is a significant advantageDirect experience managing C-level and VP-level client relationshipsProficiency with ServiceNow, JIRA, and MS Project or equivalentStrong ITIL v3/v4 command — Incident, Problem, Change, and Service Request ManagementExcellent executive communication and presentation skillsMust be authorized to work in the US; Bay Area / Tri-Valley candidates preferred Preferred Qualifications PMP or PRINCE2 certificationITIL v4 Foundation or aboveOracle Cloud certifications (Financials or SCM)Prior experience in a consulting or Oracle partner environment What You'll Get High-impact role within a growing, specialized Oracle practiceDirect visibility to practice leadership and strategic accountsCompetitive US market compensationHybrid work flexibility with access to key Bay Area client sites Full time, 40 hours/week. Offered Salary: $150,000.00 per year check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#1026E3;border-color:#1026E3;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">