[US] Lead Customer Success Specialist
Benchmark Gensuite® · Cincinnati, OH · 2 wk ago
Customer ServiceFull-time
Responsibilities
- Drive customer satisfaction and growth among a portfolio of our existing customers.
- Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
- Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
- Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
- Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
- Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions.
- Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
- Maintain a flexible schedule to accommodate travel and customer meeting requirements.
Requirements
- Bachelor's degree required.
- 2-3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role.
- Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
- Ability to be flexible and adaptable.
- Ability to prioritize, execute projects, and manage time effectively.
- Empathetic, customer-first attitude.
- Experience with SaaS required.
- Strong communication interpersonal skills to effectively interact with customers and colleagues.
- Willingness to travel and adapt to changing schedules and environments.
Qualifications
- Willingness to travel and adapt to changing schedules and environments.
Skills
- Customer Success
- Relationship Management
- Account Management
- Sales
- Project Management
- Collaboration
- Communication
- Adaptability
- Flexibility
- Time Management
- Empathy
- Sales Experience
- Microsoft Office Suite
Benefits
- Annual bonus programs
- Regular team-building events
- Off-cycle reviews for excellent performers
- Engaging team activities including happy hours and virtual events
- Benchmark Gensuite Team Member Networks
Pay
Compensation is competitive and commensurate with experience.
Schedule
The position is full-time and remote.