US Global | Relocation Services | Senior Relocation Specialist

About the role

You will work closely with Deloitte professionals and their families to provide high-touch, personalized relocation services for moves both domestically and internationally.

Responsibilities

• Manage end-to-end transferee experience for Deloitte professionals' relocations.
• Perform work based on move type to administer policies, manage caseload, and resolve issues.
• Provide administrative and transactional services to support caseload using relocation technology to document activities, track expenses, and reconcile move costs.
• Maintain accurate records for domestic and international relocation-related invoice processing, adhering to established guidelines including dates, amounts, account codes, tax jurisdictions, and IRS requirements.
• Conduct detailed audits of submitted expenses and invoices to verify supporting documentation, adherence to relocation policies, and proper coding.
• Resolve discrepancies or issues with vendors and transferees, proactively communicating to ensure timely resolution and payment.
• Identify opportunities to streamline and enhance the expense reimbursement and invoice processing workflow.
• Prepare regular reporting for senior leadership tied to deliverables and deadlines.
• Collaborate with Global Mobility colleagues across multiple, concurrent projects involving a variety of internal and external stakeholders.

Skills

• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.

The team

Our Relocation Services team administers the Firm's relocation programs on behalf of our professionals, including real estate transactions, household goods coordination, and expense reimbursement, to ensure smooth and efficient moves.

Qualifications

• Bachelor's degree.
• 2+ years of related business experience in the relocation industry (including prior experience with U.S. domestic relocation practices).
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Demonstrated prior experience working alongside expense reimbursement and accounts payable activities.
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred Qualifications

• Certified Relocation Professional (CRP) and/or Global Mobility Specialist (GMS) designations.
• Prior experience with relocation databases specifically, Serviceengine, EQUUS.
• Prior stakeholder & project management experience.

Pay

The wage range for this role is $60,000 to $100,000. The range takes into account a wide range of factors including skill sets, experience, training, licensure, certifications, and business needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range, and compensation decisions depend on individual and organizational performance. You may also be eligible to participate in a discretionary annual incentive program, subject to program rules.