US-Genius

Summary

Apple Retail brings together the best of Apple to help people do what they love. We foster a culture of inclusion where everyone feels inspired to do their best work.

About the role

A Genius combines extensive functional troubleshooting skills with the ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services.

Responsibilities

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Support customers having Apple product or software issues with care and empathy.
• Seek to understand customer needs, identify ownership opportunities, present product and service recommendations, and educate customers on relevant ways to buy.
• Identify and address recurring repair problems and other service concerns, providing feedback to Apple.
• Model exceptional service and educate and mentor team members.
• Support leadership in providing timely resolution to customer escalations.
• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.

Requirements

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays.
• Reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Possess the visual inspection and fine motor skills to safely perform hardware repairs.
• Have experience troubleshooting hardware and software issues in a customer service environment.

Qualifications

• Minimum qualifications: Experience in retail or sales, or related work experience; experience troubleshooting hardware and software issues in a customer service environment; visual inspection and fine motor skills to safely perform hardware repairs.
• Preferred qualifications: Technical expertise of Apple products and services, including repairing devices; analysis of problems and following troubleshooting steps to identify the root cause of a technical issue; navigation of customer service issues with care and strong interpersonal skills; an action-oriented mindset and sense of motivation to do what's best for the customer and Apple; effective communication and the ability to tailor communication styles to different audiences; collaboration and motivation across the store and among key partners to achieve individual and overall team goals; support and education of the broader team by sharing knowledge, experiences, and insights; safe handling, lifting, and moving merchandise.

Benefits

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Pay

Details on pay are not specified in the posting.

Schedule

Details on schedule are not specified in the posting.

Skills

Skills not specified in the posting.

Benefits

Details on benefits are not specified in the posting.