US|Engineer I

About the Role

Join a dynamic team as a ServiceNow Engineer I, where you'll play a pivotal role in quality assurance and automation on cutting-edge ServiceNow projects. This remote opportunity offers the chance to collaborate with global teams, grow your expertise in the ServiceNow platform, and advance your career in a flexible, supportive environment.

Responsibilities

• Develop, execute, and maintain both manual and automated test cases for ServiceNow applications and modules.
• Validate ServiceNow integrations through API testing using industry-leading tools such as Postman and SOAP UI.
• Collaborate closely with development teams across multiple time zones to ensure high-quality software releases.
• Utilize test management tools like JIRA and HP ALM for tracking, defect management, and reporting.
• Participate in the ServiceNow development lifecycle, including update set migration and release validation.
• Leverage scripting knowledge to create and maintain client scripts, business rules, UI policies, and flows within ServiceNow.
• Champion quality best practices and contribute to continuous process improvement.

Required Skills and Experience

• Minimum 4 years of software testing and development experience, with at least 2 years focused on ServiceNow.
• Bachelor's or Master's degree in Computer Science or equivalent.
• ServiceNow Certified System Administrator (CSA) certification.
• Hands-on experience with test automation frameworks such as ATF, Selenium, or similar.
• Proficient in manual and automated testing of ServiceNow modules, including ITSM, Service Catalogs, and ITOM.
• Experience with test management tools: JIRA, HP ALM.
• Proficient in ServiceNow scripting using JavaScript and Flow Designer.
• Familiarity with offshore-onshore delivery models and working across global teams.
• ITIL v3/v4 certification.

Preferred Skills

• ServiceNow Certified Application Developer (CAD) certification.
• Advanced experience with ServiceNow development lifecycle and update set migration.
• Strong ability to work independently and collaboratively in fast-paced, team-oriented environments.

Benefits

• 100% remote work with flexible scheduling.
• Exposure to large-scale ServiceNow implementations and global delivery models.
• Career growth through collaboration with industry experts and ongoing training opportunities.
• Supportive, innovative, and inclusive work culture.