(US) Customer Service Representative

About the role

Be part of the American Roll-on Roll-off Carrier (ARC)! ARC is the leading U.S.-flag roll-on roll-off ocean carrier and provides ocean and global intermodal logistics solutions to the U.S. Government, U.S.-flag preference cargo shippers and commercial customers. We are looking for individuals to provide professional customer service to both internal and external customers.

Responsibilities

• Process customer booking requests
• Ensure systems are updated with correct rating to facilitate documentation and billing
• Cargo coordination; track & trace cargo
• Process hazardous material documentation
• Reconcile preload and post lost lists and create reports to meet contractual obligations
• Trouble shoot and resolve customer, port and vessel cargo port issues

Requirements

• Minimum of 3 years in a customer service role
• Proficient verbal and writing communication skills in English
• Intermediate to advanced Microsoft Office skills with a focus on MS Excel

Qualifications

• Insiders Tip: As a Logistics Coordinator team member you are equally comfortable speaking with customers as well as our internal operations team.

Skills

• Excellent written and verbal communication skills
• Positive attitude
• Desire to help customers with their shipping needs

Benefits

• ARC employee programs include a health coach, financial coach, free online courses and discounts on higher education online courses through our Employee Assistance Program site.

Pay

• Salary

Schedule

• N/A