US Associate Director of Respiratory Patient Experience

About the role

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

Responsibilities

• Support comprehensive, data-driven experience and journey mapping to identify unmet needs, pain points, and critical decision moments
• Conduct root-cause analysis of patient segment challenges to inform targeted intervention design
• Collaborate with the brand product strategy team, R&D, Medical, Market Access, Patient Support Services, and Digital teams to execute unified journey initiatives
• Monitor patient KPIs and contribute to success measurement frameworks for continuous improvement
• Coordinate field immersion and insight programs to maintain patient-centricity
• Support Alliance cross-functional planning and execution activities
• Contribute to patient forum operations and engagement
• Execute franchise patient ambassador program activities

Qualifications

• Education: Bachelor's degree required; advanced degree (MBA, MPH, PharmD, or similar) preferred
• Experience: 7+ years in pharmaceutical or healthcare industry, with experience in patient experience, marketing, or access functions. Respiratory therapeutic area experience is an asset
• Key Proficiencies: Strategic thinking and cross-functional collaboration, Journey mapping and behavioral insight application, Omnichannel and digital marketing execution, Data analytics and performance measurement, Human-centered design and experience optimization, Strong communication and stakeholder management skills