Urgently Hiring Jeep and Ram Service Advisor - Smyrna, DE

About Our Dealership

Since 1908, i.g. Burton Auto Group has provided employment opportunities to thousands of people in Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business. For more than 115 years, our success has been based on the success of our employees. We are always looking to hire the best of the best, as our growth and continued history depend on it.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Inform customers of needed/recommended factory maintenance
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Manage extended service contracts
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Qualifications

• Dealership experience a plus
• Bi-lingual a HUGE plus
• Energetic/go-getter
• Ability to work in a fast paced environment
• A love for cars and helping customers with their vehicle needs
• Experience with Reynolds & Reynolds a plus
• Sales experience

Benefits

• Medical, vision, and prescription drug insurance
• Dental insurance
• Short-term disability
• Long-term disability
• Life insurance
• Paid time off
• 401(k) retirement plan
• Paid holidays