Urgent Care Veterinary Practice Manager

UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our mission is to provide timely assistance to people and their pets when they need it most, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single-doctor practices handle common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each clinic is paperless, equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.

About the Role

The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture. Your mission is to lead your team and manage the hospital in alignment with the UrgentVet ethos, cultivating culture, engagement, efficiency, growth, and financial stability.

• Patient Advocacy: Uphold a "Pet-First, Client-First" philosophy, ensuring a compassionate and client-centric approach to pet care.
• Community Engagement and Brand Ambassadorship: Build collaborative relationships with referring veterinarians and local businesses, positioning UrgentVet as the top choice for urgent pet care. Serve as a brand ambassador within the community.
• Inclusive Workplace Culture: Foster a safe and inclusive environment where diversity is celebrated, and every team member feels valued.

Reports to the Regional Director of Operations. This position requires regular on-site presence as an essential function of the role.

Schedule

• Typically scheduled 40-45 hours/week, with longer hours likely due to the nature of veterinary work.
• Work schedule includes nights, weekends, and holidays (no overnights).
• Weekday hours: 3:00 PM – 11:00 PM.
• Weekend hours: 10:00 AM – 8:00 PM.

Skills and Expertise

Emotional Intelligence and Communication

• Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust.
• Excellent communication skills, emphasizing active listening and timely follow-up.
• High level of self-awareness, willingness to receive feedback, and commitment to continuous improvement.
• Skilled in de-escalation and conflict resolution techniques.
• Negotiation and persuasion skills, with the ability to influence outcomes and build consensus.

Leadership and Team Management

• Innate leadership skills, including humility, vision, and the ability to take calculated risks.
• Confidence in decision-making and ability to inspire and motivate others.
• Proven track record of trustworthiness, reliability, and maintaining confidentiality.
• Prior management experience, preferably in veterinary or a related field, with a focus on leading and developing teams.
• Teachable mindset, with a strong desire and ability to learn new concepts and skills.
• Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving.
• Team awareness, fostering collaboration and inclusivity.
• Ability to inspire and motivate team members to achieve goals and overcome challenges.
• Strong assessment ability, evaluating performance and identifying areas for improvement.
• Proficiency in delegating tasks and leveraging team members' strengths.
• Capacity for immediate course correction in response to changing circumstances.
• Commitment to collaboration and fostering a positive team environment.
• Professionalism in all interactions, both internal and external.

Operational Expertise and Business Acumen

• Specific knowledge of veterinary practice operations and industry standards.
• Critical thinking skills, with the ability to analyze situations and make sound decisions.
• Flexibility to adapt to changing circumstances and priorities.
• Effective time management skills, prioritizing tasks and meeting deadlines.
• Proactive approach to identifying and addressing issues before they escalate.
• Strong business acumen, with an understanding of financial management principles and practice growth strategies.

Benefits

• Opportunity for career advancement as UrgentVet expands clinic locations nationwide.
• Tuition assistance for prospective Veterinary Technician Students.
• Tuition reimbursement for Credentialed/Registered Veterinary Technicians.
• Health Care Plan (Medical, Dental & Vision Options).
• 401k Match.
• Generous paid time off (PTO).
• Six (6) weeks of paid Parental Leave.
• One (1) Work/Life Balance day off.
• Short-term and long-term disability options.
• Supplemental insurance options.
• Discounted Veterinary Care.
• Scrub allowance.
• Hands-on and E-training.
• Professional growth opportunities.
• Bonus potential based on performance.