Urgent Care Receptionist (Hyannis)

About the role

Purpose of Position: To provide clerical/secretarial and customer service support to the Urgent Care Center.

Location: Hyannis, Massachusetts (Medical Affiliates of Cape Cod, MAC-Hyannis Urgent Care)

Responsibilities

• Provide secretarial/clerical coverage in an efficient, timely and professional manner.
• Review payment policies and collect copay at time of service.
• Greet patients and obtain demographic and insurance information and register patient into system.
• Answer telephone in less than four rings, direct calls to appropriate persons and take accurate messages.
• Obtain legally acceptable general consents to bill third parties.
• Secure copies of valid insurance cards and photo identification cards.
• Open and distribute mail.
• Fax prescriptions to pharmacy for patients as needed.
• Refer to Medical Records any patients, outside agencies and physicians looking to obtain copies of medical records.
• Assist physician in contacting CCHC on call providers or a patient’s primary care physician.
• Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc.
• Pull charts for telephone messages as needed.
• Scan documents into patients’ charts as needed.
• Refer to billing those patients unable to pay and/or have questions regarding billing.
• Distribute charts to secretary, nurse or physician as needed.
• Perform all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.
• Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors and other personnel within and outside the practice.
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.
• Perform other essential work related duties as requested/directed.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications

• Experience in an office setting with at least 1 year experience preferred.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience of current office technology, proficient in computer office application.

Schedule

Schedule Details: 38 Hours Per Week, Rot Days/Eves; Mon-Fri, 10-hr. Shifts: 8a-6p; Sat & Sun, 8-hr. Shifts: 8a-4p, E/O Weekend & Occ Holidays.

Pay

Hourly Hiring Pay Range: $21.12 - $25.33 per hour.