Urgent Care - EMT-B

About the role

ConvenientMD is on a mission to make good health more convenient for all, improving how patients and providers experience healthcare in New England. We are seeking a dedicated EMT‑B to join our growing healthcare team, delivering exceptional urgent care to patients across the region. This role offers a unique opportunity for EMTs to expand their clinical skills while working closely with providers and clinical staff in a collaborative environment that prioritizes professional growth, teamwork, and real impact on patients' lives.

Your Impact

Patient Interaction

• Engage with patients in a welcoming, professional manner; address inquiries and provide assistance and information regarding medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare measures, and follow‑up care.
• Address patient questions and concerns to ensure clear understanding of health status and treatment options.

Clinical Responsibilities

• Support clinical operations and patient care.
• Conduct preliminary evaluations to triage patients and determine urgency of medical needs.
• Perform basic clinical procedures such as taking vital signs, obtaining medical histories, and assisting with minor medical procedures.
• Document patient information accurately, maintaining electronic health records (EHRs) in compliance with privacy regulations.

Collaboration with Clinical Team

• Work closely with clinical team members to ensure seamless coordination of patient care.
• Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
• Collaborate with providers on discharge plans and assist with discharge.
• Welcome and support the training of new clinic team members.

Required Availability

• Must be able to work 12‑hour shifts (consecutive or non‑consecutive days).
• Full‑time: Three 12‑hour shifts per week, with at least four shifts per month on a Saturday or Sunday.
• Part‑time: Two 12‑hour shifts per week, with at least two shifts per month on a Saturday or Sunday.
• Per diem: Four 12‑hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• If needed, must be able to work at a minimum of three other ConvenientMD locations within a one‑hour travel distance from your primary clinic.
• Required to travel for training shifts, which may occur outside your primary clinic within a one‑hour commute.

Qualifications

• High school diploma or GED required.
• Nationally certified and licensed EMT with at least one (1) year of experience as an EMT.
• Basic Life Support (BLS) certification from American Heart Association or American Red Cross (CPR, ACLS, or online‑only classes are not accepted).
• Compassionate, authentic, and patient‑focused; supports patients through kindness and contributes to a community of belonging.
• Proactive and confident communicator (written and verbal); foreshadows and elevates concerns, unafraid of professional directness with colleagues and patients.
• Trustworthy; maintains confidentiality and handles all patient information in accordance with HIPAA regulations.
• Effective communicator and cross‑collaborator; establishes and maintains positive relationships with patients, team members, and stakeholders.
• Excellent team player; enjoys collaborating and being part of a strong team dynamic.
• Technically savvy; proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity and other business systems.

Bonus Qualifications

• 1–2 years of patient triage experience in an urgent care or emergency department preferred.

Pay

Hourly pay range for this position: $17.14 – $26.99 USD. Individual pay is determined based on location, years of relevant experience, current market conditions, and budget considerations. Final compensation is determined at the conclusion of the interview process.

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to team members and their families.
• Extensive benefit offerings including health, dental, and vision coverage, company‑paid short‑term disability, and optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care (depending on location).
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts on services and products such as hotels, travel, entertainment, restaurants, and more.