URBN Director of Communications & Community

Role Responsibilities

• Serve as the primary corporate PR contact; manage inbound media requests and route to brand PR leads across all URBN brands.
• Approve press releases, media kits, and executive bios for external publication; manage brand logo and identity usage for third-party press.
• Serve as steward of URBN's corporate narrative; identify and execute proactive opportunities to write high-impact communications and amplify it externally across media, owned channels, and executive platforms.
• Build trusted relationships with internal brand teams to ensure corporate and brand voices and responses align.
• Lead crisis communications strategy, both proactively and reactively; advise brand teams on reputation escalations, sensitive customer situations, and social media incidents.
• Oversee and direct URBN’s agency relationships and PR tools.
• Serve as an advisor to company leadership on external public perception, reputational risk, and anticipated reactions to company activities and decisions, this includes sourcing and executing speaking and media opportunities that support the URBN corporate narrative.
• Own URBN’s annual public Impact Report end-to-end: gather sustainability commitments from cross-functional teams, set benchmarks, and write/publish the report in collaboration with the Shared Services Creative Director.
• Manage the URBN charitable giving program, coordinating centralized funding processes across brands to support external community organizations.
• Lead the Communications team, providing strategic direction and day-to-day guidance.
• Be a trusted voice with brands, legal and senior leadership on sensitive external corporate communications, press statements, and public policy matters.

Role Qualifications

• 10+ years of progressive experience in corporate communications, public relations, or a related field.
• Proven track record managing crisis communications and navigating complex, multi-stakeholder situations with sound judgment.
• Demonstrated success in leading large-scale cross-functional projects.
• Strong media relationships and the ability to build new ones across national, regional, and trade press.
• Demonstrated experience managing agency relationships and leading cross-functional teams.
• Excellent written and verbal communication skills; ability to distill complex topics into clear, compelling narratives.
• An enthusiastic representative and ambassador of the URBN portfolio of brands.
• Comfort working in a fast-paced environment with multiple competing priorities and a high volume of inbound requests.

Benefits

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment.