Urban Outfitters Seasonal Key Holder

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

• Brand Experience: Acts as a brand representative reflective of company values; leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions; delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
• Leadership + Team Management: Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs; takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources; acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Visual + Business Operations: Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects; collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accurately; adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Communication + Relationships: Contributes to an inclusive work environment by actively listening to others and seeking different perspectives; supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability; eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions; stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses

Role Qualifications

• Passion for UO brand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Pay

USD $23.43 - USD $23.43 /Hr.