Urban Outfitters Brand Ambassador

This position is located at 401 W Main St, Lexington, Kentucky, 40507 United States.

About the role

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO. If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Responsibilities

• Bring the Brand to Life: Show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online.
• Create the Energy on the Salesfloor: Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back.
• Make Shopping Seamless: Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand. Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between.
• Stay Curious + Flexible: Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun.
• Work as a Team: Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be.

Requirements

• A genuine love for Urban Outfitters.
• Confidence in expressing your personal style and creativity.
• A people-first mindset; you enjoy meeting and helping others.
• A collaborative attitude and positive energy.
• Comfort in a fast-moving, ever-changing environment.
• Flexibility with scheduling (nights, weekends, holidays).
• Experience in retail or customer service is a plus, but not required.

Benefits

• A team that celebrates you for being you.
• Flexible scheduling that works with your life.
• Employee discount on UO products.
• Opportunities to grow within the brand.
• Hands-on experience with fashion, culture, and retail.
• Comprehensive Perks & Benefits including medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more (availability and eligibility may vary by location and employment status).

Pay

Starting from USD $10.50/Hr.