Urban Outfitters Brand Ambassador

Role Summary

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO. If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Role Responsibilities

• Create Real Connections
• Start conversations that feel natural, not scripted.
• Get to know customers, share your perspective, and help them discover pieces that fit their style.
• Bring the Brand to Life
• Show up as you. Your individuality, creativity, and perspective are what make the UO experience different.
• Stay in the know on product drops, trends, and what’s happening in-store and online.
• Create the Energy on the Salesfloor
• Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about.
• Your energy helps create memorable experiences that keep customers coming back.
• Make Shopping Seamless
• Help maintain a space that feels inspiring, organized, and easy to shop.
• From restocking to styling displays, you’ll keep the store looking fresh and on-brand.
• Use in-store tech to support customers however they want to shop (in-store, online, or somewhere in between).
• Stay Curious + Flexible
• Be open to trying new things, jumping in where needed, and learning as you go.
• Every day is a little different, and that’s part of the fun.
• Work as a Team
• Support your team, share ideas, and bring good energy.
• We show up for each other and make the store a positive place to be.

Role Qualifications

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people-first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast-moving, ever-changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

The Perks

• A team that celebrates you for being you
• Flexible scheduling that works with your life
• Employee discount on UO products
• Opportunities to grow within the brand
• Hands-on experience with fashion, culture, and retail

URBN Offers Comprehensive Perks & Benefits

• Comprehensive Perks & Benefits
• Medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!

For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $10.49/Hr.