Upsell Crew Member

Job Summary

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprising Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network. For more information, visit www.livenationentertainment.com.

About the role

This position is part-time and seasonal, requiring evening and weekend hours. Employees will be responsible for establishing consistent guidelines for venue upsells that generate revenue, assisting with marketing and pricing strategies, and communicating with other department heads.

Responsibilities

• Establish consistent guidelines and application thereof of all venue upsells that generate revenue: Lawn Chair Rentals, Blanket Sales, Non-Artist Merch, Reserved Lawn, Fast Lane, VIP Club Upgrades, Future Ticket Sales, and other upsell revenue.
• Creatively find new revenue streams for the amphitheater.
• Aid the General Manager in marketing, pricing strategies, and revenue management for each concert.
• Develop, implement, and train team on experiential sales techniques to drive revenue.
• Communicate with other department heads to ensure all departments are informed of venue upsell details.
• Use technologies and applications such as Parkhub and Salesdeck for point of sale stations.
• Plan and review best practices with Operations Manager and General Manager as shows play off.
• Meet and debrief with the Operations Manager and General Manager after each show.

Qualifications

• Business acumen
• Data-driven / metrics-driven
• Ability to adapt to an ever-changing environment
• Love of being in our venue, with our Band Members
• Ability to delegate, follow up, and relate to staff as well as guests in a positive effective manner
• Skilled in interpersonal communication, organizational concepts, and financial knowledge
• Experience working in the concert industry is preferred
• On-site knowledge of venue products and revenue opportunities a plus
• Ability to walk and stand for long periods of time
• Ability to lift and carry objects up to 35 pounds
• Flexible schedule - this position is part-time and seasonal, requiring evening and weekend hours
• High school diploma required