Upper Deck server Assistant

About the role

Cooperstown All Star Village is the premier youth baseball tournament destination in Oneonta, NY, delivering exceptional food and beverage experiences to athletes, families, coaches, and spectators. Our diverse dining outlets, including high-volume concessions, family-friendly restaurants, casual sports bars, and team-focused dining spaces, combine innovative menus, energetic service, and modern operational tools such as MarginEdge, Square POS, and 7Shifts to drive revenue, maximize efficiency, and elevate guest engagement.

Key Responsibilities

• Greet and seat guests in a friendly, efficient manner.
• Manage waitlists and organize table turnover.
• Communicate effectively with servers and management.
• Maintain cleanliness of host stand and entry areas.
• Provide support to the service team as needed.

Qualifications

• Previous experience in food service, bussing, food running, or hospitality is helpful but not required.
• Ability to work quickly and efficiently in a fast-paced, team-oriented environment.
• Strong communication skills for coordinating with servers, hosts, and kitchen staff.
• Excellent attention to detail when resetting tables, delivering food, and maintaining cleanliness.
• Ability to learn table numbers, menu items, and basic service steps.
• Positive attitude, professionalism, and willingness to support the overall guest experience.
• Reliable and punctual, with consistent work habits.
• Able to follow safety, sanitation, and allergen-aware procedures.
• Strong customer service mindset, even with limited direct guest interaction.

Physical Requirements

• Must be able to stand and walk for extended periods (up to 8–10 hours).
• Frequent lifting, carrying, and transporting of trays, bus tubs, and supplies (typically 20–50 lbs).
• Repetitive bending, reaching, stooping, and quick movements throughout the shift.
• Ability to handle hot plates, heavy trays, and full bus tubs safely.
• Frequent exposure to kitchen heat, dining room noise, cleaning chemicals, and food allergens.
• Must be able to navigate crowded or fast-moving areas safely.
• Ability to work evenings, weekends, holidays, and peak seasonal shifts as needed.
• May require moving between indoor and outdoor dining or event spaces.
• Maintain clean, professional appearance in accordance with uniform guidelines.

Benefits

• Performance-based wage increases
• Flexible scheduling (with peak-period requirements)
• Access to certifications, training programs, and professional development
• Regular performance reviews with actionable feedback
• Opportunities for cross-training and collaboration across departments