Unmanned Systems Instructor (Remote)

About the role

Teledyne Defense USNA is seeking a highly talented team member to provide operator level training on our unmanned systems such as SkyRaider/SkyRanger, Black Hornet 3, Black Hornet 4, and Rogue 1. The role also involves assisting with product testing and validation, and providing technical field support for Teledyne’s customers on a global scale.

Responsibilities

• Develop, maintain and teach both formal and on-the-job training for our customers.
• Provide technical field support of company products; resolve maintenance and operational issues, and follow through to make sure customers have what they need to stay operational.
• Aid the customer in troubleshooting procedures for the system and network/communications hardware.
• Provide customer demonstrations and support to the business development team.
• Interpret technical documents and monitor product performance; analyze technical data and evaluating maintenance procedures.
• Provide feedback to Teledyne’s engineers for feature requests and product improvement.
• Collaborate with inter-company organizations to isolate equipment problems not detected by diagnostics and standard documentation.
• Provide customer service support by responding to all incoming calls and correspondence, basic troubleshooting and redirection (if required).

Qualifications

• Must possess strong interpersonal, training/customer support and writing skills.
• Desired: Two-year general business degree or equivalent with 2-3 years related work experience or a candidate with 2-3 years of focused experience in a professional service/training role with a medium to high volume hi-tech manufacturing environment.
• Candidate must have proven abilities to perform under stress and to effectively multi-task without sacrificing quality output.
• Operational experience with US DoD as an unmanned systems operator.
• Instructor experience, ideally with delivering military, commercial or general aviation curricula.
• Certified DoD sUAS Master Trainer through a DoD sponsored schoolhouse considered an asset.
• Minimum two (2) years business application experience with Microsoft office (Word & Excel).
• Ability to obtain an FAA Part 107 Certification.
• Ability to operate independently and interface with all levels of customer organizations.
• Capable of concise reporting and remote communications.
• Demonstrated working knowledge of Wireless Communications, Software test or system Validation and Verification experience considered an asset.
• Eligible for Top Secret/SCI clearance.
• At the sole discretion of leadership, must be willing and able (on potentially short-notice) to deploy/travel (minimum 75% of travel) to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work.

Skills

• Strong interpersonal, training/customer support and writing skills.
• Operational experience with US DoD as an unmanned systems operator.
• Instructor experience, ideally with delivering military, commercial or general aviation curricula.
• Certified DoD sUAS Master Trainer through a DoD sponsored schoolhouse.
• Minimum two (2) years business application experience with Microsoft office (Word & Excel).
• Ability to obtain an FAA Part 107 Certification.
• Ability to operate independently and interface with all levels of customer organizations.
• Capable of concise reporting and remote communications.
• Demonstrated working knowledge of Wireless Communications, Software test or system Validation and Verification experience.

Benefits

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.