Unlicensed Community Health Worker

About the role

This position is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, data collection, and updating patient information. The role ensures accurate, timely, and proper scheduling of nursing visits for various nursing/patient assessments and maintains patient confidentiality in accordance with The Clinic’s (COFMC) policies and procedures.

An integral part of the healthcare team, this position requires knowledge of clinic procedures, including verifying insurance, completing demographics, gathering health risk assessment data, and scheduling patients for initial and follow-up visits. Must be pleasant and effective in telephone conversations with patients and colleagues.

Responsibilities

• Organizes workflow and appointments by coordinating with Care Managers and leadership to ensure health risk assessment data is collected, assigned follow-ups are scheduled, and receives instruction for communication to patients.
• Answers patient calls, fields questions, and assists patients in making care manager appointments.
• Schedules appointments and follow-up appointments via telephone for care management patients; reschedules or cancels appointments as needed.
• Notes all patient information according to confidentiality standards and HIPAA requirements.
• Ensures adequate care manager visits are completed by following weekly goals.
• Answers the phone and directs calls as appropriate; maintains care manager schedules by making proper appointments.
• Schedules care manager visits, collects patient data, and assures that all appropriate clinical and insurance information is collected for the patient chart.
• Participates in agency-sponsored staff training events.
• Always protects the confidentiality of patients and their records by complying with The Clinic’s patient confidentiality and HIPAA policies and procedures.
• Provides guidance as needed to departmental employees regarding clinic policies and procedures.
• Maintains a neat, organized workspace and a professional demeanor.
• Exhibits a positive attitude and a commitment to the basic mission of the organization, demonstrating caring qualities consistent with the values of a community health center.
• Exhibits awareness of cultural factors and shows competence in reducing barriers to the provision of healthcare services.
• Performs other duties as assigned.

Organizational Expectations

• Exhibits enthusiasm, a positive attitude, and professionalism in the workplace.
• Handles personal conflict and works through it at the lowest possible level (first with the involved party/parties, then if necessary, with third-party mediation).
• Displays a friendly manner and is easy to approach; maintains a neat, clean, well-groomed appearance and dresses in accordance with the dress code policy.
• Leaves personal problems out of the workplace and treats all coworkers with dignity and respect.
• Abstains from gossip in the workplace; arrives on time and works through designated hours.
• Completes tasks effectively, accurately, and on time; demonstrates little or no absenteeism and follows leave guidelines.
• Follows the designated line of support and displays willingness and flexibility to respond to unusual job-related demands.
• Manages time well and works independently, requesting assistance from a supervisor only as needed.
• Recognizes and assists others in the work of the department, even if the work is outside of regular duties; shares equally in the workload of the department.
• Works cooperatively with all team members and departments; abstains from criticizing the Clinic (COFMC), colleagues, and supervisors.
• Demonstrates loyalty to the Clinic (COFMC), colleagues, and supervisors; supports the mission and vision of the Clinic (COFMC).
• Accepts and participates in cross-training; takes initiative to identify skill development needs.
• Performs other duties as assigned.

Requirements

• High School graduate or equivalent required.
• Must be at least 18 years of age.
• Medical/dental office experience preferred; customer service experience required.
• Ability to work and communicate with a multidisciplinary healthcare team and the public.
• Basic computer skills and phone etiquette required.
• Must be able to sit, stand, walk, bend, and/or lift for extended periods of time.