Universal Teller

POSITION SUMMARY

As a Universal Teller, you will deliver an outstanding customer experience by assisting customers with all consumer banking needs to include transactions, account opening/maintenance, consumer loans, online banking and mobile banking assistance, onboarding, cross-selling of bank products and services, and resolution of customer service issues. As a representative of the bank, you are required to present a positive and professional image at all times. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness.

COMPETENCIES

• Ability to listen and identify the needs and wants of a customer as well as making quick decisions independently
• Possess knowledge of various functions of the bank and where to find answers or information
• Possess proficient computer skills
• Present as professional in appearance and attitude

DUTIES AND RESPONSIBILITIES

• Establish a professional presence in the community as a representative of the bank
• Possess a strong attention to detail and consistently display a positive attitude
• Maintain professional appearance and dress and abide by the dress code
• Successfully complete all training programs required for the Universal Teller to include teller transactions, account opening, consumer lending, customer service standards, procedures and systems training
• Possess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products and services matched to customer needs
• Effectively and efficiently assist all customers with any consumer banking need, including transactions, account opening, and consumer loans
• Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriate
• Continuously identify/execute any cross-selling opportunities for the customer
• Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the Bank
• Adhere to all branch operations policies and procedures and follow the assigned process. These tasks include but are not limited to opening/closing procedures, cash items, night/day drop and CTR
• Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required
• Create ownership of customer relationships by maintaining contact with customers to offer appropriate products and services, financial advice and assistance with financial needs
• Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards
• Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
• Consistently support, uphold and model the organization’s core values and standards
• Complete other duties as assigned as determined by management to be reasonable and beneficial

PHYSICAL REQUIREMENTS

• You will regularly be stationary at a workstation, frequently operating a computer and helping customers with transactions
• You will frequently traverse around the branch or work area to help customers, go to the vault or to operate branch equipment
• This role requires operating a computer or other office machinery efficiently in order to complete your job functions
• While performing the duties of this job, the employee is regularly required to communicate effectively with customers and employees
• You will frequently communicate through various channels such as talking, listening, and typing
• Must be able to accurately gather and process verbal and written information and properly inspect documents
• This job requires the ability to absorb, retain, and utilize training and operational knowledge efficiently
• The physical environment is indoors for the majority of the job functions
• Occasional outdoor work may be required for tasks such as checking an ATM/ITM, assisting a customer and surveying outdoor areas
• You will be occasionally required to lift up to 50 pounds
• Occasional travel to other branches may be required