Universal Representative

Responsibilities

• Consistently produces a high volume of sales production while servicing both on the teller line and platform.
• Seeks to find opportunities to improve financial lives by offering products that will benefit the member.
• Consistently meets or exceeds credit union monthly, quarterly, and annual sales referral goals.
• Refers deposit accounts, consumer loans, and general services.
• Refers mortgage and commercial loans to appropriate credit union departments.
• Identifies future opportunities to serve the member's financial needs and follows up at the appropriate time to deepen member relationship.
• Receives and processes/post member/nonmembers financial transactions, including deposits, withdrawals, and loan payments; sells money orders and gift cards to members; transfers amounts from member accounts as directed.
• Balances cash drawer and daily transactions to include start of day and end of day reports.
• Assures that appropriate records are maintained.
• Researches and resolves any outages before reporting overage or shortages to management.
• Delivers exceptional member service by ensuring timely response to member and visitor requests.
• Initiates a warm and welcoming environment from the moment they enter the branch.
• Assesses requests using consultative and needs-based discussions to determine the best servicing channel, i.e. teller line, branch lobby or video office.
• Guides the member seamlessly, through any process, sales, service, and any channel, phone, branch, OLB, mobile.
• Assists with initiating and completing a variety of services, including but not limited to account maintenance, debit card and check orders, wire transfers, ACH requests and fraud inquires.
• May assist with handling vehicle title documents.
• Aids in educating members about self-banking options including Online Banking, Mobile Banking, e-Statements, ATMs, and Remote Deposit Capture, as appropriate, and encourages member adoption.
• Approaches these activities with a consultative needs-based approach to identify and fulfill the best current solutions for the member.
• Provides timely information and quickly resolves and fulfills the requests.
• Handles outbound call lists weekly to increase member awareness of product offerings that best fit their financial needs.
• Assists in the call center queue, to include sms & chat, on a rotation basis when assigned.
• Aids in maintaining cash over & short log and reports out of balance conditions according to procedure under the supervision of management.
• Resolves problems that are within their authority to resolve and refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Opens and closes safe deposit boxes for members where applicable.
• Escorts members to their safe deposit box for entry.
• Maintains cash machine where applicable.
• Performs branch opening and closing processes.

Qualifications

• One year to three years of similar or related experience.
• A high school education or GED.