Universal Banker (West Springfield, MA)

Your Responsibilities

• Processes a wide variety of transactions for members including, but not limited to: deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals in accordance with established Credit Union policies and procedures.
• Performs all sales and services activities necessary to meet the assigned quarterly goals while creating an exceptional member experience.
• Focused on relationship deepening by creating member interest in additional products and services.
• Origins and closes all loan types via direct member contact, telephone, mail, and fax applications.
• Uses loan processing system to create approved documents for funding and disbursement.
• Ensures that all conditions for approval are met, obtains all required documentation, and disburses loans via direct member contact or mail.
• Demonstrates full knowledge of applicable state and federal regulations and laws.
• Uses sound judgement and interpersonal skills to effectively assist members.
• Demonstrate willingness and openness to coaching while striving for excellence in sales and service execution.
• Maintain knowledge of all products and services offered by the Credit Union including but not limited to periodic promotional offerings.
• Promotes, refers, and sells additional third party products as determined by the Credit Union.
• Handles openings and closing of all account types and completes all proper documentation.
• Balances cash drawer and makes settlement of the day's activities in accordance with Credit Union policies and procedures.
• Answers telephones, provides information and/or directs caller to appropriate department/employee.
• Participates in balancing ATM, under dual control, as necessary.
• Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures.
• Able to work some Saturdays during the month and occasionally provides temporary coverage in alternate locations for an unplanned absence situation.
• Works towards achieving sale/service goals by attending department meetings, on-on-one meetings, and product knowledge and selling skills training on an ongoing basis.
• Performs additional duties as requested.

Your Qualifications

• Minimum of high school diploma or equivalent is required.
• One year of previous teller experience preferred with a satisfactory balancing record.
• Basic math skills; familiarity with keyboard/personal computer; customer/member service skills; effective written and verbal communication/interpersonal skills and data entry skills required.
• Strong desire to work with the general public.
• Flexibility of work hours and proven reliability/dependability required.
• Must have excellent cross-selling and problem solving skills.
• Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).
• Must have a valid drivers license for coverage of retail branches.
• Bilingual preferred.