Universal Banker- Wadsworth and Coal Mine

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This role is based in Littleton, CO. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

About the role

As a Universal Banker within PNC's retail organization, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve the customer's financial wellbeing, collaborate with ecosystem partners to grow customer share of wallet, and position PNC solutions to drive new revenue and customer loyalty.

Responsibilities

• Drive proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement to elevate client loyalty.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to identify and avoid loss.
• Participate in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Requirements

• Customer Focused: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk: Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.

Qualifications

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Work Experience: Typically requires 3+ years of related experience or product knowledge. Roles at this level typically require an Associate's degree or equivalent.
• Education: No degree required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Licenses: Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Pay

Base Salary: $45,375.00 – $75,625.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible, with payment based upon company, business, and/or individual performance.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options.
• Employee and spouse/child life insurance; short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account; back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year, unless otherwise required by law.
  • Between 15 to 25 vacation days each year, depending on career level and years of service.