Universal Banker Travel

About the role

Responsible for serving as a consultant to customers by conducting customer financial profiles, identifying customer needs, cross-selling, and up-selling opportunities. The position seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of multiple banking centers. To support customer and team needs across the retail area, this position serves as both a Teller and Personal Banker that floats between banking centers.

Responsibilities

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities
• Responsible for the financial growth of the banking center through establishing, expanding, and retaining high-value consumer and business client relationships
• Proactively communicates with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty and solicit customer feedback to improve bank performance
• Applies need-based sales techniques and conducts customer financial profiles to attract, expand, and retain client relationships by identifying products and services
• Maintains knowledge of banking products and promotions
• Opens new accounts and services existing accounts
• Accountable for achievement of defined sales and service goals
• Makes recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client’s experience
• Identifies and implements resolutions for service issues involving supervisors on more complex issues
• Counsels and trains new employees
• Provides backup support to other branches and employees as needed
• Works on the teller line when needed including operating the teller drawer and performing advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions
• Performs accurate transactions, balancing each day, and verifying cash totals
• Scans daily proof work to the remote capture machine
• Provides assistance and training to other colleagues and serves as a mentor
• P practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty

Requirements

• Highly motivated team-player with ability to develop and maintain collaborative relationships
• Strong written and verbal communication skills
• Intermediate PC proficiency
• Intermediate proficiency in Google Docs and Microsoft Office products
• Industry and work experience: 2 or more years of customer service experience required, 1 or more years of cash handling or retail banking experience required, cross selling experience preferred
• Required education: High school diploma or GED required, Bachelor’s degree in business or related field preferred

Qualifications

• Ability to work with flexible schedule, Saturdays, and to accommodate travel to different branches as needed

Skills

• Customer Service
• Sales
• Financial Analysis
• Problem Solving
• Communication
• Computer Skills

Benefits

Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision InsuranceAmeris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employmentLife Insurance provided at no additional cost to employeesAccidental Death & Dismemberment CoverageLong-Term Disability CoveragePaid Sick and Vacation Leave11 HolidaysVolunteer/Service DayEmployee Stock Purchase Plan401(k) Retirement PlanAmeris Bank matches 50% of your first 8% of contributions to the planFlexible Spending AccountsHealth Savings AccountHealth Reimbursement ArrangementSupplemental Life & Other Insurance PlansIdentity Theft ProtectionPet InsuranceLegal InsuranceEmployee Assistance ProgramEmployee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees)AT&T Employee DiscountWellness Discounts for Medical Premiums and Other Rewards Employee Referral IncentiveEducation AssistanceEmployee Resource Groups Banking Advantages For Employees In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. Free Interest CheckingFree Safe Deposit BoxFree Money Orders, Travelers’ Checks and Cashier ChecksDiscount on Mortgage Origination FeeFree Online Banking and Free Unlimited Online Bill PaymentEmployee Banking Perks