Universal Banker (Saturday Required) - Gaskins

Job Details

Regular position – English (required). Work shift: 1st shift (United States).

Responsibilities

• Provide a distinctive client experience by engaging clients with a smile, facilitating courteous conversation, and conducting both complex and standardized transactions while uncovering needs.
• Perform more complex transactions with assistance as necessary.
• Educate clients on digital, self‑service solutions (ATMs, Online and Mobile banking) to enhance their service experience.
• Support team sales process through outbound client outreach, checking for client offers, and identifying needs or opportunities; refer clients to appropriate branch team members or specialists.
• Understand and apply Integrated Relationship Management (IRM) to deliver Truist expertise and solutions for clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Advance individual and product knowledge by attending sales, service, and product‑knowledge meetings, training classes, and web‑based learning.
• Adhere to internal controls, operational procedures, and risk‑management policies; stay informed of policy changes to ensure compliance.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects.
• Handle a proportionate volume of work based on branch demands.

Qualifications

Required Qualifications:

• High school diploma or equivalent.
• Two years of teller, cash handling, or client‑service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills with a desire to interact with clients and prospects.
• Ability to master personal computer (PC) keyboard and software skills necessary for branch automation.
• Ability to multi‑task under time constraints.
• Proficiency in basic computer applications, such as Microsoft Office.
• Willingness to travel to accommodate temporary staffing needs, including temporary assignments or locale changes.
• Ability to work weekends and/or extended hours; occasional travel and overnights may be required.

Preferred Qualifications:

• One year of client relationship building or sales experience.
• Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
• Experience with sourcing and prospecting for new clients and building client relationships.
• General understanding of bank operations, policies, and procedures.

Pay

Annual base salary: $45,760 – $51,750. Additional incentive pay is available.

Benefits

• Medical, dental, vision, life insurance, disability, and accidental death & dismemberment coverage.
• Tax‑preferred savings accounts and a 401(k) plan.
• At least 10 days of vacation (prorated) and 10 sick days (prorated) during the first year, plus paid holidays.
• Potential eligibility for a defined‑benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division.