Universal Banker (Personal Banker) - Kihei Branch

About the role

Universal Bankers are responsible for performing sales, servicing, and operational functions in a branch environment. They assist in managing an assigned portfolio of High Value Clients (HVC) to build and retain customer relationships. They identify potential customer banking needs and cross-sell other bank products and services; they refer customers to specialists as appropriate. They are responsible for meeting assigned operational, cross-sale, and referral goals.

Responsibilities

• Assists in managing an assigned portfolio of High Value Clients (HVC) to build and retain customer relationships.
• Identifies potential customer banking needs and cross-sells other bank products and services; refers customers to specialists as appropriate.
• Manages a portfolio of HVC customers to build and retain customer relationships.
• Analyzes tax returns and financial statements.
• Participates in branch or bank-wide campaigns.
• Actively cross-sells and refers customers to the appropriate business partners.
• Achieves all individual/branch goals as assigned which may include deposit, loan, and portfolio growth goals; revenue & risk management targets.
• Manages risk and takes prompt action in event of discovery of any loss or irregularities in the handling of transaction documents, accounts, or company assets.
• Processes various transactions including but not limited to deposits, withdrawals, various payments, cash advances, U.S. Savings Bonds applications/redemptions, check cashing placing stops, cautions & holds, foreign currency exchange with minimal errors; balance teller cash on a daily basis.
• Purchases and sells cash to/from vault, assists in the replenishment of cash dispensers.

Requirements

• Education: High School Diploma or equivalent required. Bachelor’s Degree from an accredited university may substitute for the degree requirement.
• Experience: 1+ year(s) of demonstrated success in sales and customer service. 1+ year(s) of branch operations experience or successful completion of teller and new account certification within 6 months of hire. 2+ years of branch/bank operations experience and sales of retail financial products. 1+ year(s) of experience explaining credit products, accepting/closing consumer and business loan applications.
• Licenses and Certifications: Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO), if applicable. Notary Public commission preferred.

Qualifications

• Must be able to move and lift items up to 20lbs and perform other light physical work.
• Must be able to operate standard office equipment, including phone, personal computer, copier, etc.
• Must be able to clearly communicate verbally and in writing with all internal and external customers.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.
• Must also be able to adapt to different work environments as needed to perform the job.

Skills

• Active Listening
• Effective Oral and Written Communication
• Action and Solution-Oriented
• Thoroughness

Benefits

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.