Universal Banker - Naples, FL

Third Federal is a leading lender of conventional home mortgages across 27 states and the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve home ownership and financial security while creating value for customers, communities, associates, and stockholders. Our core values—love, trust, respect, commitment to excellence, and fun—drive our culture and guide how we serve customers.

With nearly 90 years of history, Third Federal has never had layoffs and maintains one of the lowest annual turnover rates in the industry at 6% (versus an average of 19%). We’ve been certified as a ‘Great Place to Work’ multiple times in the last decade and have earned numerous workplace awards. Associates are the foundation of our success, and we invest in their professional development, health, and wellness.

About the role

We are seeking a customer service professional to join our team at the Naples Branch (1410 Pine Ridge Road, Naples, FL 34108). The Universal Banker position is designed to develop proficiency across all branch functions, enabling you to assist customers with any product we offer. This role is ideal for someone looking to grow a career in banking without high-pressure sales goals or quotas. Instead, we focus on building meaningful connections and treating every customer like family. Our ideal candidate thrives in a collaborative, team-based environment and embodies our values.

This is a full-time, onsite position with a comprehensive training program to ensure your success from day one.

Responsibilities

• Manage a teller window
• Open depository accounts (checking, savings, certificates of deposit, IRAs)
• Actively identify and resolve customer issues
• Take equity line/loan and/or mortgage applications
• Carry a pipeline of loan applications through closing
• Assist customers with banking transactions on the platform, in the teller area, and/or over the phone
• Work across all areas of the branch as needed

Requirements

• High school diploma or equivalent
• 1+ year of recent retail bank teller experience and/or 1+ years of high-volume cash-handling experience
• Outstanding customer service skills, including professional grammar and demeanor
• Positive, proactive, and friendly interpersonal skills
• Recent experience working on the platform with new account openings and resolving customer issues (preferred)
• Experience taking home equity and/or mortgage applications (preferred)

Benefits

• Competitive compensation packages
• Medical, dental, and vision coverage
• 401k match
• 11 bank holidays plus vacation and sick time
• Stock Ownership Allocation
• Exceptional culture and strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Pay

Our anticipated pay range for this position is $18.00 - $26.00 per hour. Pay is determined by qualifications, experience, and other relevant factors.