Universal Banker - Mesquite - *Saturday Required*

Regular position (not temporary). Language Fluency: English (required). Work Shift: 1st shift (United States of America).

Essential Duties and Responsibilities

• Provide a distinctive client experience by engaging clients with a smile, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs; perform more complex transactions with assistance as necessary.
• Educate clients on digital, self‑service solutions including ATMs, online and mobile banking to make banking easier and enhance their service experience.
• Support the team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities, fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to seamlessly deliver Truist expertise and solutions for clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge by attending sales, service, and product‑knowledge meetings, as well as all applicable training classes and web‑based learning.
• Adhere to internal controls, operational procedures, and risk‑management policies; stay informed of policy and procedure changes to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects.
• Handle a proportionate volume of work based on branch demands.

Qualifications

Required Qualifications

• High school diploma or equivalent education.
• Two years of teller, cash‑handling, or client‑service experience.
• Six months of client relationship‑building or sales experience.
• Excellent interpersonal and communication skills, with a desire to interact with clients and prospects.
• Ability to master personal computer (PC) keyboard and software skills necessary for branch automation.
• Ability to multi‑task under time constraints.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Ability to travel to accommodate temporary staffing needs, including temporary assignment or locale changes.
• Ability to work weekends and/or extended hours; occasional travel and overnights may be required.

Preferred Qualifications

• One year of client relationship‑building or sales experience.
• Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
• Experience with sourcing and prospecting for new clients and building client relationships.
• General understanding of bank operations, policies, and procedures.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment coverage, tax‑preferred savings accounts, and a 401(k) plan. Teammates receive at least 10 days of vacation (prorated based on hire date and full‑time/part‑time status) during the first year, along with 10 prorated sick days and paid holidays. Depending on the position and division, the role may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.