Universal Banker Leadership Development Program - Branch Banking

About the Role

Universal Banker Leadership Development Program positions combine the core sales, service, operational, and risk-management responsibilities of a Universal Banker with a structured development path toward a future branch leadership role. Participants deliver an exceptional customer experience, build and retain customer relationships, identify customer banking needs, cross-sell appropriate products and services, and refer customers to business partners and specialists. The program includes formal training, on-the-job training, mentoring, coaching, developmental branch assignments, department rotations, and certification-based progression, typically completed within 18 to 30 months.

Responsibilities

Progression through Levels I, II, and III reflects increasing capability, independence, complexity of work, and leadership readiness:

• Level I: Focuses on foundational teller, new account, service, and relationship-building skills.
• Level II: Expands into broader product knowledge, credit-related exposure, branch operations, and developmental leadership.
• Level III: Emphasizes advanced operational capability, team leadership, branch balancing/open-close responsibilities, problem resolution, coaching support, and readiness for an Assistant Manager role.

Specific duties include:

• Opening consumer and business deposit products.
• Accepting and closing secured and unsecured consumer and scored business loan applications.
• Managing and deepening customer relationships.
• Supporting branch campaigns and customer retention.
• Performing branch operational functions, including opening/closing, balancing, and vault/cash dispenser activities.
• Providing on-the-job support to less experienced staff.

Qualifications

• Education: High School Diploma or GED required; Bachelor’s Degree preferred.
• Experience:
  • Universal Banker I: 1+ years of sales and customer service experience; 1+ years of branch/bank operations experience or completion of Teller & New Account Certification within 6 months.
  • Universal Banker II: 2+ years of sales and customer service experience; 2+ years of branch/bank operations experience; 1+ years of experience explaining credit products and accepting/closing loan applications; demonstrated leadership potential.
• License/Certification:
  • NMLS registration required for Mortgage Loan Originator (MLO) duties, if applicable.
  • Notary Public commission and Medallion Stamp authorization within required program timeframes.

Skills

• Service excellence, compliance, and risk awareness.
• Active listening and effective oral/written communication.
• Action and solution-oriented approach with thoroughness.
• Ability to analyze basic financial information and meet production goals.

Physical Requirements & Working Conditions

• Perform light physical work, lift up to 20 pounds.
• Operate standard office equipment and proficiently use computers.
• Clearly communicate verbally and in writing.
• Work in a conventional office setting with adaptability to different environments.

We are an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.