Universal Banker (Lahaina Branch)

Responsibilities

• Manages overall branch client experience.
• Proactively engages existing and prospective clients to understand and interact with 21st century banking advancements by demonstrating transactions using technology, creating an interest and handling objections.
• Actively manages the branch lobby by greeting and thanking customers, checking in clients that have appointments, and assisting walk-in customers to ensure they are guided to the proper banker for assistance.
• Provides exceptional customer service, manages flow of activity throughout the branch, assesses and fulfills client needs, handles and resolves complaints and concerns generated from customers, and escalates unfulfilled client concerns to the appropriate branch or department.
• Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling. Identifies customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting.
• Actively sells financial products and services including referrals as appropriate. Interviews, processes applications, and closes for all consumer credit products.
• Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks and selling traveler’s checks, etc. Balances individual cash. Opens and closes the vault. Performs duties as needed of Automated Teller Machine (ATM), Vault, Cash recycler and armored car transactions.
• Trains new employees on operational procedures. Identifies and secures new high and/or potentially high value consumer clients. Responsible for managing calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to the overall team goals.
• Trains new employees on sales procedures. Maintains close contact with customers and prospects, makes appreciation calls and is actively involved in the promotion and marketing of the Bank and its products and services.
• Performs other duties as assigned.

Qualifications

• A High School Diploma or G.E.D., or equivalent related work experience.
• 2+ years of experience in consumer sales, marketing and/or customer service.
• Demonstrated success in a retail environment with cash handling experience or 1+ years of teller experience.
• Demonstrates ability and desire to enhance knowledge and advance skills in more complex personal financial services such as investments, insurance and mortgage, etc.
• Working knowledge and skills proficiency in Customer Experience, Laws & Regulations, Technology Literacy, Communication, Accuracy & Efficiency, and Relationship Building.
• Demonstrated knowledge and skill proficiency in Product/ Service Knowledge, Agility, Risk Management, Problem Solving, Consultative Solutions, and Results Driven.
• Must be able to work evenings, weekends and holidays as assigned.
• Must be able to develop strong working relationships with all employees at various levels.
• Must be required to stand for extensive periods of time.
• Must be able to provide own transportation and ability to commute and arrive at intended destination in a timely manner and/or as required.
• Must be able to push/lift 30 lbs.
• Relief staff must be able to work at different locations.