Universal Banker I (Pearlridge Branch)

About the role

Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Introduces and sells customers financial services to meet their short‑ and long‑term needs, as identified by profiling and through knowledge of products and services. Processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash recycler and armored‑car duties.

Responsibilities

• Manages overall branch client experience.
• Proactively engages existing and prospective clients to understand and interact with 21st‑century banking advancements by demonstrating transactions using technology, creating interest and handling objections.
• Actively manages the branch lobby by greeting and thanking customers, checking in clients with appointments, and assisting walk‑in customers to ensure they are guided to the proper banker for assistance, including providing exceptional customer service, managing flow of activity, assessing and fulfilling client needs, handling and resolving complaints, and escalating unfulfilled concerns.
• Maintains and sells financial services to clientele by addressing long‑term and short‑term goals through profiling; identifies customer needs, maintains extensive product knowledge, cross‑sells, opens new accounts, calls on prospects and performs teleconsulting.
• Actively sells financial products and services, including referrals as appropriate.
• Interviews, processes applications, and closes all consumer credit products.
• Provides a high level of quality service to customers.
• Processes a wide range of financial transactions (cash checks, deposits, withdrawals, payments, issuing cashier’s checks, selling traveler’s checks, etc.) and balances individual cash.
• Opens and closes the vault.
• Performs duties related to ATM, vault, cash recycler, and armored‑car transactions.
• Trains new employees on operational procedures.
• Identifies and secures new high‑value consumer clients; manages calling efforts, referrals, sales tracking and prospecting to achieve personal and team sales goals.
• Trains new employees on sales procedures.
• Maintains close contact with customers and prospects, makes appreciation calls, and participates in promotion and marketing of the bank and its products/services.
• Keeps informed of current bank policies, procedures, federal laws and regulations; maintains strong knowledge of new products, programs and sales promotions.
• Performs other duties as assigned.

Qualifications

• High School Diploma or G.E.D., or equivalent related work experience (level dependent on years of experience and prior position complexity).
• 2+ years experience in consumer sales, marketing and/or customer service.
• Demonstrated success in a retail environment with cash handling experience or 1+ years teller experience.
• Ability and desire to enhance knowledge and advance skills in more complex personal financial services (investments, insurance, mortgage, etc.).
• Working knowledge and proficiency in Customer Experience, Laws & Regulations, Technology Literacy, Communication, Accuracy & Efficiency, and Relationship Building.
• Knowledge and skill proficiency in Product/Service Knowledge, Agility, Risk Management, Problem Solving, Consultative Solutions, and Results‑Driven performance.
• Must be able to work evenings, weekends and holidays as assigned.
• Must be able to stand for extensive periods; provide own transportation and arrive at the intended destination in a timely manner.
• Must be able to push/lift 30 lb.
• Relief staff must be able to work at different locations.
• Must ensure compliance with applicable laws, regulations, and Bank policies, including Fair Banking, Anti‑Money Laundering, Bank Secrecy Act, and USA PATRIOT Act.

Schedule

• Must be able to work evenings, weekends and holidays as assigned.
• Requires extensive standing periods.
• Requires ability to provide personal transportation and arrive on time.
• Physical requirement to push/lift up to 30 lb.
• Relief staff may be assigned to different branch locations.