Universal Banker I - Houston Memorial, Texas

Summary/Objectives

The Universal Banker serves as a full‑service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and Financial Service Representative (FSR), providing exceptional customer service in both transactional and account‑management functions. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

Essential Functions

• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
• Knows and understands the products and services offered by the bank, including facts, features, benefits, rules, regulations, and pricing.
• Able to identify customer needs and expectations by listening for clues and seeks opportunities to expand relationships through referrals.
• Presents a neat and professional personal appearance in accordance with bank policy.
• Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer‑facing technology and can discuss and enroll customers in self‑service options.

Teller Duties

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• May allow customers access to safe‑deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• May service and balance ATMs.
• May utilize the branch capture system.
• Follows policies and procedures to minimize operational errors and maintain proper workflow.
• Adheres to the branch’s security and audit procedures and understands the operation of security devices.

FSR (Financial Service Representative) Duties

• Opens new deposit accounts and understands the bank’s products and financial services.
• Handles services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures, keeping in mind customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion, directing complex issues to appropriate sources.
• Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Demonstrates knowledge of the bank’s financial services.
• Shows sincere appreciation for each customer’s time and business, providing a business card when appropriate.
• Follows the branch’s security and audit procedures and understands the operation of security devices.
• Ensures branch records, reports, and correspondence from customer‑development attempts are correct, timely, and properly distributed.

Universal Banker Functions

• One year of teller or cash‑handling experience and six months of customer‑relationship building or sales experience.
• Demonstrated expertise in Teller II and basic FSR job functions.
• May include vault responsibilities or back‑up vault responsibilities.
• Other duties as assigned.

Qualifications, Education, and Certification Requirements

• Education: High school diploma or equivalent.
• Experience: Cash handling, sales, and customer service; previous banking experience preferred.
• Specific knowledge: Strong interpersonal skills, solid computer proficiency, and the ability to read, write, speak, and understand English.

Training Requirements / Classes

• The SouthState Way
• New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned regulatory compliance training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required depending on experience.

Physical Demands

Must be able to lift up to 50 pounds and stand or sit for long periods. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Work Environment

This position is typically located in an open lobby area with an individual workstation, inside a climate‑controlled facility. Access to a break room and restroom is provided.

Travel

Travel may be required to attend meetings or training as needed.

Work Location: 9601 Katy Fwy., Ste. 100, Houston, Texas 77024