Universal Banker I - Full Time or Part Time (Honolulu Area)

Responsibilities

• Manages overall branch client experience.
• Engages clients with exceptional customer service while ensuring they understand digital and mobile banking options.
• Greet and thank customers, check in clients with appointments, and assist walk-in customers.
• Identifies and sells financial services to meet clients' short-and-long term needs.
• Processes all types of financial transactions, balances cash, and assists with vault, ATM, cash recycler, and armored car duties.
• Maintains and sells financial services to clientele through profiling and product knowledge.
• Sells consumer credit products, interviews, processes applications, and closes accounts.
• Trains new employees on operational procedures.
• Manages calling efforts, referrals, sales tracking, and prospecting to achieve personal and team goals.
• Assists with overrides and approvals of unusual transactions and questions.
• Exercises prudent use of signing authority.
• Trains new employees on sales procedures.
• Maintains close contact with customers and prospects, makes appreciation calls, and promotes the Bank and its products and services.
• Keeps informed of current bank policies, procedures, federal laws and regulations, and maintains knowledge of new products, programs, and sales promotions.
• Assists in gathering, preparing, and/or monitoring reports.
• Mitigates risks by adhering to bank guidelines and regulations.

Requirements

• Registration with the Nationwide Mortgage Licensing System & Registry (if not yet registered, must be completed and accepted within 30 days of employment or transfer).
• High School Diploma or G.E.D., or equivalent related work experience.
• 3+ years of experience in consumer sales, marketing, customer service, and small business.
• Demonstrated success in retail and digital banking environments.
• 2+ years of teller experience.
• Demonstrated ability and desire to advance skills in various areas of personal finance, including investments, insurance, mortgage, etc.
• Working knowledge and skills proficiency in Customer Experience, Laws & Regulations, Technology Literacy, Communication, Accuracy & Efficiency, Agility, Risk Management, and Relationship Building.
• Demonstrated knowledge and skill proficiency in Product/Service Knowledge, Problem Solving, Consultative Solutions, and Results Driven.
• Must be able to work evenings, weekends, and holidays as assigned.
• Must be able to develop strong working relationships with all employees at various levels.
• Must be able to stand for extended periods of time.
• Must be able to provide own transportation and arrive at intended destination in a timely manner and/or as required.
• Must be able to push/lift 30 lbs.
• Relief staff must be able to work at different locations.

Qualifications

• Must be able to work evenings, weekends, and holidays as assigned.
• Must be able to develop strong working relationships with all employees at various levels.
• Must be able to stand for extended periods of time.
• Must be able to provide own transportation and arrive at intended destination in a timely manner and/or as required.
• Must be able to push/lift 30 lbs.
• Relief staff must be able to work at different locations.