Universal Banker I- Ashland, VA

Summary/Objectives

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers' financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

About the Role

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Identifies customer needs and expectations by listening for clues.
• Sets the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Ensures a neat and professional personal appearance, in accordance with bank policy.
• Complies with all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develops a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.

Teller Duties

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• Makes cash withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• Utilizes the branch capture system.
• Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Understands and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

FSR Duties

• Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and directs customers with difficult problems to other sources for assistance.
• Shows sincere appreciation for each customer's time and business.
• Gives business card if not already given.
• Understands and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
• Affirms that branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and are properly distributed.

Qualifications, Education, And Certification Requirements

• Education: High School diploma or equivalent.
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.
• Training Requirements/Classes: The SouthState Way New Team Member Orientation, Teller Foundations, Banker Foundations, All assigned Regulatory Compliance Training, Acknowledgment of all policies through DocuSign as assigned, Additional training may be required dependent upon experience.

Physical Demands

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time.
• Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Work Environment

• This position is most likely in an open lobby area with an individual workstation.
• The position is located inside a cooled and heated facility.
• Travel may be required to come to meetings or training as needed.

Salary Ranges

$38,518.00 - $57,778.00

Work Location

409 S Washington Hwy Ashland, Virginia 23005

Equal Opportunity Employer, including disabled/veterans.