Universal Banker - Full Time (40 Hrs/Wk)

About the role

We are eager to discuss the prospect of you joining our team as our next incredible team member! Through expert service, strategic engagement, and personalized financial guidance, the Universal Banker supports both consumer and business clients by addressing business needs, identifying financial opportunities, and delivering tailored solutions that foster long-term relationships and branch growth.

Responsibilities

• Provide friendly, accurate service for everyday banking transactions including deposits, withdrawals, loan payments, wires, and foreign currency exchanges to ensure clients feel confident and valued in every interaction.
• Opening, closing, and maintaining consumer and business accounts, including ownership and beneficiary updates, to support clients through life changes and business growth while ensuring accuracy and compliance.
• Engage in meaningful financial conversations to uncover client goals and recommend products and services that align with their needs strengthening relationships and driving long-term financial success.
• Guiding customers through the mobile and digital banking experience, ensuring they feel support and confident using technology to manage their finances anytime.
• Educate customers on digital tools such as mobile deposits, account alerts, and e-statements to promote self-service options that save time and increase financial awareness.
• Navigate business customers through digital banking solutions like positive pay, ACH, mobile deposit, remote deposit capture and business credit cards to streamline operations, reduce risk, and support business growth.
• Leading moderately complex banking interactions such as credit card support, IRA servicing, and business account setup to meet diverse client needs with confidence and accuracy.
• Proactively onboarding and following up with clients to ensure satisfaction, reinforce trust, and uncover opportunities to strengthen long-term relationships.
• Navigate suspicious activity and apply fraud detection procedures, helping protect clients and the bank from financial threats by escalating concerns promptly and appropriately.
• Collaborate with the branch team to uphold audit and operational standards, ensuring all activities align with compliance requirements and contribute to a culture of accountability and excellence.
• Drive growth through consultative engagement, cross-selling, and qualified referrals across digital and in-person channels, helping clients discover solutions that support their financial goals while contributing to branch performance.
• Maintain accurate CRM records and support branch initiatives, ensuring seamless operations, informed decision-making, and consistent exceptional customer experiences.
• Represent IncredibleBank at community events and participate in strategic projects, strengthening brand presence, building community connections, and contributing to the bank's long-term success.

Requirements

• You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.
• You have an Associate's or Bachelor's degree in Business Administration, Finance, or related field preferred.
• You have 24 years of experience in a client-centric banking role, encompassing both transactional and consultative responsibilities.
• You have completed specialized programs (e.g., Personal Banker School) within the first year of employment is highly valued.
• You have demonstrated proficiency in analysis, mathematics, and clear communication skills.
• You have proven ability to build trust and deliver tailored, high-quality service.
• You have strong awareness of risk and compliance, supported by hands-on experience in fraud prevention.
• You are technologically adept and adaptable in dynamic, fast-paced environments.
• You have a collaborative mindset with demonstrated leadership potential and a commitment to team success.
• You have proficiency in Microsoft Office, CRM systems, and digital banking platforms.

Qualifications

• Completion of specialized programs (e.g., Personal Banker School) within the first year of employment is highly valued.
• Demonstrated proficiency in analysis, mathematics, and clear communication skills.
• Proven ability to build trust and deliver tailored, high-quality service.
• Strong awareness of risk and compliance, supported by hands-on experience in fraud prevention.
• Tech-savvy and adaptable in dynamic, fast-paced environments.
• A collaborative mindset with demonstrated leadership potential and a commitment to team success.
• Proficiency in Microsoft Office, CRM systems, and digital banking platforms.

Skills

• Expertise in transactional and consultative banking roles.
• Ability to engage in meaningful financial conversations.
• Proficiency in digital banking tools and platforms.
• Experience with fraud detection and risk management.
• Collaborative and leadership skills.
• Proficiency in Microsoft Office and CRM systems.

Benefits and Compensation

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we're willing to discuss up front. And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays. Check Out Our Total Rewards Package At https://www.cbmicrosite.com/incrediblebank

About the Company

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn't awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

But if our customers need us, they can pick up the phone and talk to a real person. And that's what makes us America's first national online community bank. And who doesn't love the idea of a national community? Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it's less about size than it is about culture. That's why we're especially proud to have been certified as a Great Place to Work. Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621