Universal Banker - Float (Saturday Required) - South PG & Alexandria DC Area

About the role

Float Universal Bankers will be required to travel to multiple branches as assigned by the Area Leader and/or Branch Leader. Float Universal Bankers will be assigned to a home branch but will be scheduled to support multiple branches within their designated coverage Area. Schedules will be provided in advance but may change based on staffing needs. Float teammates will receive direction from the Branch Leader of the location they are working in on any designated day or week.

Responsibilities

• Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned
• Deliver superior quality service, identifying and understanding the client's financial needs
• Cross-trained to support sales and service activities as needed
• Provide a distinctive client experience by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs
• Perform more complex transactions with assistance as necessary
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience
• Support team by making client servicing calls, presenting client offers, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines
• Commit to advancing knowledge to better serve clients by completing applicable training classes and web-based learning
• Adhere to internal controls, operational procedures, and risk management policies
• Stay informed of all changes in policies and procedures to ensure compliance with current guidelines
• Serve as point of contact for account maintenance, problem resolution, identifying solutions and services and referring the client to the appropriate teammate

Qualifications

• High school diploma or equivalent education
• Proven and consistent proficiency in teller or cash handling or client service skills
• Good interpersonal and communication skills, including a desire to interact with clients and prospects
• Ability to use office equipment and perform basic mathematical functions
• Willing and able to follow written and verbal instructions and work under established guidelines
• Demonstrated ability to deliver excellent client service and provide team support
• Availability to work Saturdays and/or extended hours

Preferred qualifications

• Demonstrated ability to uncover referral opportunities
• Knowledge of advanced or complex branch transactions
• Demonstrated ability to handle multiple priorities under time constraints
• General understanding of bank operations, policies, and procedures

Pay

$45,760-$54,500 annual base salary.

Benefits

All regular teammates working 20 hours or more per week are eligible for benefits. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Teammates receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. This job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan depending on the position and division.