Universal Banker

Job Description

HOURS: Monday-Friday 8:45am-5:15pm, every other Saturday 8:45am-1:15pm

Responsibilities

• Create exceptional member experiences through warm, personalized service
• Solve problems and help members make informed financial decisions
• Support members with everyday banking needs such as deposits, withdrawals, and account questions
• Ask thoughtful questions to understand member goals and recommend helpful solutions
• Absorb and rotate between teller and banker responsibilities to build confidence and well-rounded skills
• Partner with teammates to support a positive, team-focused branch environment
• Participate in ongoing training and development to grow your skills

Qualifications

• High School diploma required, some college preferred
• Proven sales skills and 1 year member service or retail banking experience preferred
• Cash handling experience preferred
• Knowledge of banking and/or credit union regulations, preferred
• Experience recommending products and plans to improve a member's financial position, preferred
• Ability to work efficiently in a fast-paced and sometimes stressful environment while maintaining quality of service
• Excellent member service skills with a member-focused mindset
• Acts as part of a cohesive team, demonstrating excellent people skills and the ability to interact positively with other employees
• Proficient with MS Office products and general office equipment
• Comfortable and confident with self-service technology
• Good organizational skills, detail-oriented with strong emphasis on accuracy and integrity
• Ability to maintain composure, problem-solve with a positive solutions-oriented mindset
• Excellent verbal and non-verbal communication skills
• Required to obtain or possess a Mortgage Loan Originator (“MLO”) unique qualifier (NMLS registration number)