Universal Banker

Responsibilities

• Serve customers at an assigned teller station by processing a variety of transactions in accordance with Company procedure.
• Balance and upkeep of branch and responsible offsite ATM(s) when required.
• Aid customers by answering questions and obtaining specialized services from other Company departments.
• Respond to inquiries relating to his/her particular area, or to requests from customers, other Company personnel, etc., within given time frames and within established Company policy.
• Complete the documentation and perform point-of-sale processing on all types of new accounts, e.g. loans, deposits, etc.
• Solicit new business from present and prospective customers.
• Provide sales information on a timely basis in order that this information may be included as part of monthly and year-to-date sales performance reports.
• Provide safe deposit box services to customers.
• Maintain a thorough knowledge of the features and benefits of all Company products and services.
• Provide periodic reports to the Teller Supervisor and other unit supervisors, appropriate groups or individuals.
• May require Nationwide Mortgage Licensing System and Registry (NMLS) registration to assist with the consumer and residential lending process.
• Act as a supervisor on duty, in the absence of the Assistant Branch Manager and/or Branch Manager.
• Work Saturdays, as required. May open and close branch, office and/or vaults, under dual control. Set alarms, as necessary.
• Support the team, as required.

Qualifications

• High School Diploma or GED.
• Minimum of two (2) years’ experience in a related role (customer service/sales); experience within the field of banking is preferred.
• Proficient in sales process; including the ability to recognize and suggest products and achieve referral goals.
• Strong interpersonal relations and communication skills (oral and written).
• Demonstrated strong customer service skills.