Universal Banker

Position Summary

The Universal Banker will engage with customers to develop a positive customer experience, develop new and existing customers, grow new business, and serve as the financial liaison to customers.

Essential Functions & Responsibilities

• Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day
• Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save
• Go above and beyond for customers to strengthen and retain long term relationships
• Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers
• Serve as the financial liaison to customers while providing world class customer service
• Open new accounts and assist with teller transactions as needed
• Bring a positive energy and confidence to Metropolitan Commercial Bank and its customers every day
• Present a professional appearance as the face of Metropolitan Commercial Bank
• Driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.

Knowledge, Skills and Abilities

• High School degree or GED required
• Minimum of 2+ year cash handling experience strongly preferred
• Two (2) years of sales and customer service experience
• Strong listening and customer service skills
• Ability to effectively ask questions and identify needs to enhance the customer relationship
• Commitment to building relationships through phone engagements
• Ability to problem solve and provide solutions to customer issues
• Ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively

Potential Salary

$45k - $65k annually

This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

Equal Employment Opportunity

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Drug-Free Workplace

Metropolitan Commercial Bank maintains a drug-free workplace.