Universal Banker

Job Qualifications/Requirements

• Minimum Education Level: High School Diploma
• Skills:
  • English: Written: Advanced
  • Verbal: Fluent
• Required: Excellent verbal and written communication skills.
• Required: Strong organizational skills with a willingness to adapt to changes in a fast-paced environment.
• Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Required: Strong customer service skills with the ability to build and maintain relationships.
• Additional Languages: Korean preferred

Transaction Processing & Account Support

• Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
• Aid customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
• Maintain cash drawer accuracy while following established cash-handling procedures.

Operational Support & Compliance

• Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
• Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
• Monitor and escalate any suspicious account activity or potential risks to management as needed.
• Maintain organized and accurate records to support branch audits and operational reviews.

Team Collaboration & Development

• Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.
• Assist with training and mentoring new team members as directed by management.
• Participate in branch meetings and training sessions to stay informed of updates and best practices.